Future Stores 2016 (past event)
June 20 - 23, 2016
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Micah Solomon
Author, High-Tech, High-Touch Customer Service, Customer Service Contributo
Micah Solomon
Check out the incredible speaker line-up to see who will be joining Micah.
Download The Latest AgendaCustomer-Centric Retail Design
Friday, October 6th, 2017
11:05 FIRESIDE CHAT: Straight From The Innovation Lab— The Benefits Of Building A Testing Ground For Your Stores
Hear how the Lowe’s Innovation Lab brings together uncommon partners to imagine the impossible and provide scalable solutions for seemingly intractable problems that consumers face day to day.
Balancing High Tech With High Touch
Monday, November 6th, 2017
09:00 GUEST SPEAKER: The Jetsons Effect: Building An Engaging, Future-Ready Customer Experience
One of the challenges of our time is deciding where to put more, or less, human interaction into customer service and the customer experience. Using a fun yet useful framework of the Jetsons cartoon vision of the future, as well as much practical insight and examples, Micah will address self-service, timeliness, and other key issues of a future-friendly, engaging customer service experience.
Micah Solomon is one of the world’s leading authorities on customer service, company culture, and the customer experience. He’s a bestselling author, consultant, and keynote speaker and his books have been translated in more than a half-dozen languages and are the recipients of multiple awards. Micah’s a regular contributor to Forbes.com and his expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CNBC, and the Harvard Business Review.
A business leader and entrepreneur himself, Micah built his own
company into a market leader in the manufacturing and independent entertainment field and was also an early investor in the technology behind Apple’s Siri. His broad expertise touches also on the patient experience in healthcare, retail, automotive,
hospitality, manufacturing, technology, banking, and finance.
Micah Solomon is one of the world’s leading authorities on customer service, company culture, and the customer experience. He’s a bestselling author, consultant, and keynote speaker and his books have been translated in more than a half-dozen languages and are the recipients of multiple awards. Micah’s a regular contributor to Forbes.com and his expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CNBC, and the Harvard Business Review.
A business leader and entrepreneur himself, Micah built his own
company into a market leader in the manufacturing and independent entertainment field and was also an early investor in the technology behind Apple’s Siri. His broad expertise touches also on the patient experience in healthcare, retail, automotive,
hospitality, manufacturing, technology, banking, and finance.