Sachin Padwal

Sr. Director, Multichannel Strategy And Execution
Walmart Stores Inc.

Check out the incredible speaker line-up to see who will be joining Sachin.

Download The Latest Agenda

Customer-Centric Retail Design

Friday, October 6th, 2017

14:45 PANEL: Breaking Down Barriers To Associate-Customer Interaction

New retail systems and technology can be a big win for the in-store experience, but how can you ensure that your associates aren’t so bogged down with these new tools and devices that they are not able to effectively engage with customers? How can you rethink associate training and education to encourage meaningful associate-customer interactions?

A diverse group of retailers will discuss:

How to analyze whether technology is enhancing or taking away from human interaction
How to adjust training methods and internal communication to improve associate engagement