Dean Marshall

Sr Director of Retail Operations EMEA
The LEGO Group

Dean lives and works out of Munich, Germany, ‘sitting’ as he does within the LEGO Group’s European Hub. Dean oversees LEGO’s Europe-wide Brand Retail Operations, a red thread of retail stores running through UK, France, Belgium, Denmark, Sweden, Germany, and Austria.

Dean has been a proponent of employee and customer experience design and management for 20 years now and has operated within various sectors of the retail industry including food and beverage, home furnishings, and toys.

Check out the incredible speaker line-up to see who will be joining Dean.

Download The Latest Agenda

Customer-Centric Retail Design

Friday, October 6th, 2017

13:55 CASE STUDY REVOLUTION: Experiences As Engagement: Engineering Relevant, Meaningful And Memorable Employee Learning And Development Experiences

Dean oversees LEGO’s Europe-wide Brand Retail Operations, a red thread of retail stores running through UK, France, Belgium, Denmark, Sweden, Germany, and Austria. In this session, hear how Lego designs employee learning and development to elevate the in-store experience.

Making sense of learning and change in a creative economy
Use of practice, reflection and context in the design and management of employee experiences
Impact of social and workplace learning on flow, improvement and evolution of customer experiences