Carl Chang, Director, Retail Operations, Technology & Tools at Best Buy
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Carl Chang


Director, Retail Operations, Technology & Tools
Best Buy

Check out the incredible speaker line-up to see who will be joining Carl.

Download The Latest Agenda

Customer-Centric Retail Design

Friday, October 6th, 2017


15:55 PRESENTATION: Fostering Associate Adoption of Mobile Devices

Why is it difficult to drive adoption of mobile in a world where everyone is dependent on their mobile device?. This discussion will cover some lessons learned creating and implementing associate facing mobile tools.

Attendees will walk away with new ideas for:
  • Understanding barriers to associate adoption and how to overcome them

16:15 Champagne Roundtable Discussions

At Future Stores you’re in control! Get involved in our unique, open-mic, peer-to-peer tables for the best conversations you’ll have all year. Talk about your key challenges and hear how other organizations are overcoming them. After 30 minutes, you’ll rotate tables and tackle a new topic with a new expert host.

1. Real Time Customers Require Real Time Store Operations
Moderator: Brett Friedman, Senior Vice President, Global Sales & Marketing, Reflexis

2. How to bring your merchandising strategy into the omni-channel age
Moderator: Scott McGillivray, Chief Strategy Office, iQmetrix

3. The unfulfilled promise of the on-demand economy
Gary Ambrosino, CEO, Timetrade

4. How to best influence the in-store experience of your franchises, dealers and authorized retailers
Holly Mills, Retail Strategy Integration Manager, Harley-Davidson Motor Company

5. Mass customization benefits and challenges
Moderator: Darren Medina, VP, Store Design, Mod Pizza

6. Fostering associate adoption of mobile devices
Moderator: Carl Chang, Director, Retail Operations-Technology and Tools, Best Buy

7. Designing learning experiences
Moderator: Dean Marshall, Director, Retail Store Operations, LEGO Brand

8. Cracking the social commerce nut to increase footfall

9. Formalizing metrics around your technology investments

10. Self check out trends and challenges

11. Addressing the associate knowledge deficiency gap