Micah Solomon

Hear how the Lowe’s Innovation Lab brings together uncommon partners to imagine the impossible and provide scalable solutions for seemingly intractable problems that consumers face day to day.

One of the challenges of our time is deciding where to put more, or less, human interaction into customer service and the customer experience. Using a fun yet useful framework of the Jetsons cartoon vision of the future, as well as much practical insight and examples, Micah will address self-service, timeliness, and other key issues of a future-friendly, engaging customer service experience.

Micah Solomon is one of the world’s leading authorities on customer service, company culture, and the customer experience. He’s a bestselling author, consultant, and keynote speaker and his books have been translated in more than a half-dozen languages and are the recipients of multiple awards. Micah’s a regular contributor to Forbes.com and his expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CNBC, and the Harvard Business Review.

A business leader and entrepreneur himself, Micah built his own
company into a market leader in the manufacturing and independent entertainment field and was also an early investor in the technology behind Apple’s Siri. His broad expertise touches also on the patient experience in healthcare, retail, automotive,
hospitality, manufacturing, technology, banking, and finance.