Future Stores 2016 (past event)
June 20 - 23, 2016
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Dean Marshall
Sr Director of Retail Operations EMEA
The LEGO Group
Check out the incredible speaker line-up to see who will be joining Dean.
Download The Latest AgendaCustomer-Centric Retail Design
Friday, October 6th, 2017
13:55 CASE STUDY REVOLUTION: Experiences As Engagement: Engineering Relevant, Meaningful And Memorable Employee Learning And Development Experiences
Dean oversees LEGO’s Europe-wide Brand Retail Operations, a red thread of retail stores running through UK, France, Belgium, Denmark, Sweden, Germany, and Austria. In this session, hear how Lego designs employee learning and development to elevate the in-store experience.
- Making sense of learning and change in a creative economy
- Use of practice, reflection and context in the design and management of employee experiences
- Impact of social and workplace learning on flow, improvement and evolution of customer experiences